It also offers windows, doors, stone and other home exterior products. After 5 calls since April no one will help with warranty. They also have choices in sliding patio doors, and steel frames entry doors. I installed Ply Gem siding on my house, it faded, they provided some new siding, I had to pay for the rest of it out of pocket, it cost $10,000 and they only paid for 1/3 of it, and when I asked about it, Dina who has the worst customer service attitude I have ever encountered, started yelling at me, telling me that I was lucky they gave me anything at all. We have been working with the Ply Gem sales manager for over 1 year to have 3 year old defective siding that has become splotchy and faded replaced. I know other houses in our development have steel siding and don't have this issue. Initially PlyGem refused to even inspect the windows. All Rights Reserved. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Ply Gem Comfort Series — Vinyl . Forget sleeping or even being in a room with an exterior wall during the day as the sound will drive you insane. The latest sample was sent to warranty services almost 2 months ago and they have not approved the replacement. StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. We built a new home for which the builders used Ply Gem windows and door. I appreciate you letting us know about this issue. Plygem is a good mid-grade window. Recognized as the Most Efficient of ENERGY STAR ® in 2020. The company here in Anchorage did a great job quoting and installing the windows (although they didn't send any touch up paint with the installation crew, which I'm still waiting for as the new windows look a bit … We had 15 done, mostly medium and large. PlyGem/Great Lake window review. Our MI Windows vs. Ply Gem Windows analysis is designed to give window buying homeowners an easy way to determine which window brand they should consider when purchasing replacement windows. Although there isn’t specific information about Andersen Window reviews in Canada, as with most dealers (Ply Gem included) be mindful of what happens in the event you need service. The company PlyGem hires employees who misrepresent in writing and refuse to discuss failures to the windows. We were fine with that. Windows. A free inside look at company reviews and salaries posted anonymously by employees. We're always happy to help with anything. See why Ply Gem is the right choice for your home. I would never use any of their products if that's the case. Fourth winter in this new house and every window and door still has moisture on them as well as ice forming in all corners. Ply Gem manufactures windows and doors for both replacement and new construction projects. 3.0. ★★★★★. At least, they will do whatever they can to result in a claim being denied. Ply Gem offers a comprehensive selection of siding colors and styles. Civil lawsuit is our next option. Thank you for choosing us and being a Ply Gem customer! When you shop for windows or doors online, Ply Gem will help you find the best options for new products or replacements and customize your solutions for optimum function and style. The defect allegedly causes the windows to deteriorate from the inside out, so, in many cases, the homeowner may not realize that the windows … Colours, shapes and accessories can all be coordinated with your home's style. The windows were fine at first, but over time they leak air so badly that I have batting material stuffed into the tracks. Thank you so much for leaving this kind review! Enjoy reading our tips and recommendations. Challenge to take a warranty photo that would show in a photo. I realize siding expands and contracts from temperature or sunlight exposure but this stuff makes a ticking sound at every nail location all day, every day when it does. Ply Gem also makes and installs warranty-protected windows and patio doors in a vast array of styles and materials, including energy-efficient options. I enjoyed my experience with them and I'd recommend it. A … Calgary, Windows & Doors Installation & Service review in We are sending you a private message for direct contact to our technical services and warranty manager. Triple-Glazed windows for total comfort. If Ply Gem wanted somebody to represent their company, they do a wonderful job. The cost was a little high, but it is what it is. Ply Gem is a manufacturer that specializes in the production, sale and installation of vinyl siding and home exterior products. "Let this cold snap pass and see if you have any issues with the way windows are performing". There was a few things that went on with the installer that I wasn’t happy with, but the company representative got it corrected and made it right. This siding increases energy efficiency and is made of recyclable material. Plygem uses Cardinal glass sourced in the U.S. Checkout the Cardinal website. New house and we have to think about replacing windows! I have referred them out already, and they did my girlfriend’s house. Updated Feb 2, 2021. Multiple window failures, from moisture between panes, to improper performance on cold days, to metal clad exterior colour fading in patches. Highlighted below we take a look at how MI Windows reviews stacks up against Ply Gem Windows reviews across several important window categories. Receive leads and respond to reviews. Do NOT purchase Ply Gem steel siding. Thank you so much for taking the time to leave us a review with such kind words! Ply gem service is terrible .I have broken window I need replaced and all I get is the runaround .One month later I still have a shattered glass window on the front of my house. Their sales team was very pleasant and efficient. 2 got fixed and now my kitchen window is fogged. Worst thing now is the back door. I had gotten a couple of bids, and they definitely weren’t the lowest bid. That’s because our windows deliver value, performance and style to any project and any home. I would get the energy package, you get reinforced sashes, foam filled frames, and a stainless steel spacer. But I feel that the quality of the product and the workmanship, was definitely the best we’ve gotten. Plygem honoured the Gienow warranty but I had to pay for labour. Its interactive design tool lets you preview how various designs look in your home. Afterwards they simply refused the warranty claim saying that these items are not warrantable. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. No condensation to speak of but rather a ghost like plume. Ply Gem offers SolarDefense reflective technology siding, which protects from UV rays and is guaranteed not to fade. Business Details This is a multi-location business. Ply Gem Vinyl Windows Review. Thank you for choosing Ply Gem Mastic siding! They choose to lay blame on the installers or the homeowner. You can’t purchase Ply Gem products on the website — if you’re interested in the company, let your contractor know. Looking for Windows & Doors Installation & Service pros in Edmonton? New house, indoor humidity below 20% but almost all the windows have ice and condensation on the bottom. Andersen. Ply Gem doesn’t list pricing on its website, so you’ll have to contact a local contractor or supplier for product and service cost info, but its window prices range from $125 to $1,650 per unit. Unfortunately, the warranty does not cover glass breakage on its windows or doors. The builder has not been involved as the Window manufacturer was to handle the matter with the owner to pay for labor when the windows failed. :). We love hearing that you are pleased with the quality and cost of our Mastic siding. Ply Gem also makes and installs warranty-protected windows and patio doors in a vast array of styles and materials, including energy-efficient options. Recommend to a Friend. Milgard vs. Ply Gem Windows - Replacement Windows Review February 26, 2018 When you’re looking for replacement windows for your home, it’s often hard to know which v endor to select - it’s so hard to look at your options without a direct, side-by-side comparison. East 2000 Series 2 Interior Color Options Find Reviews Filter. It was night and day difference. Ply Gem Siding was very thorough in everything that they covered. Edmonton, Windows & Doors Installation & Service review in Read reviews for Ply Gem Windows & Doors, a Windows & Doors Installation & Service pro located in Edmonton, Alberta with a StarScore of 21% and get a quote for your next home improvement project. Ply Gem has a really good system and a guy named Mario came out. Both companies make a number of products you can use to eliminate leaks and drafts. I got a Mastic siding, and I liked it very much. 1st order, warehouse lost door and had to re-order - eta 2 months. The windows have warranties and they sent me in a loop the builder. I filed a BBB complaint as well and no response. I am actually praying for a large hailstorm so I can replace this with something else. Low reputation means there has been review tampering or a company request to remove a review. Do your research before you buy from this Manufacturer, they do not stand behind their product, vinyl siding. The weather seal is torn up. They were completely awesome. ConsumerAffairs is not a government agency. It's an outdoor product yet they blame it on conditions or something from another item on the house or salt air. The cost and quality was right in line with each other. Sick of lack of interest. It represents several top brands and offers a comprehensive selection with thousands of color, material and texture choices. higher end windows that carry greater detail and are more unique than the Pro Series of windows Strong and knowlegeable service department! I had a leaking window within 3 years of owning my house, I believe they should stand behind their product until they deem it builder or customer issue. Before you start shopping, compare Andersen Windows vs Ply Gem windows. According to the class action, Ply Gem’s Vinyl Clad windows contain defects that allow water to leak through the windows, which could cause water damage inside homes. My home looks better now. So far, the siding's quality has been okay. Ply Gem makes it easy to bring your vision to life. Everything was A-plus. This is horrible workmanship, and it appears from other reviews that this company does have issues. So disappointed with the exterior doors and windows. I have sent 16 emails to the sales manager and several phone calls. We apologize for the trouble you've had getting your replacement and would like to try to make things right, so please let me know if you’d like me to have our customer service team look into this for you. When you’re ready to replace your existing windows, Ply Gem Windows Contractor Series can help you make the most of your investment. I'd be happy to connect you with the right person. You can find a local installer with the search tool on the website; if you’re a professional interested in carrying Ply Gem, contact the company through the website or by phone. Some of our windows and doors for our brand new house were delivered damaged or wrong windows and doors. Ply Gem has a line of replacement wooden windows that offer a traditional look for your home. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. The house looks fabulous. I would never recommend this company for anything. We found out that sidelight was not sealed, so it leaks when water hits it. Trying to keep this short. Wooden windows are energy efficient, come in tons of popular window styles, and last a very long time. One of the main advantages of Ply Gem windows are their prices. Clear All. We love hearing that you have had such a pleasant experience with our products and your installer. Please feel free to reach back out to us if you ever need anything else. However, Ply Gem wood windows will need to be properly maintained overtime in order to avoid having to repair your … So I recently had Ply-Gem windows installed in Anchorage, AK. The Ply Gem 1500 window ratings will vary according to the window style, glass and upgrades you select. My house is less than 2 years old and my soffit is already flaking. Bought home NEW from builder in Spring 2017. Ply Gem Industries, Inc. is engaged as a supplier of vinyl siding, stone veneer, casement windows and other building materials. Filed a BBB complaint, but sadly they are NOT BBB accredited so not much hope there. I am sure I am not the only one she spoke to like that. Awesome outfit. They used four different type of screws on the hinges and latches (see photo). Check out Ply Gem online to find out if it’s available in your area. This score is also impacted when we do not have enough information i.e: low number of reviews. You’ll find a huge selection of home exterior products at Ply Gem, including vinyl siding and windows. The installer promised quality windows much superior to my old metal ones. You sometimes find someone trying to sell it as a premium, but if you do the research you can get a good price. Copyright © 2021 Consumers Unified LLC. Plastic washers? I believe there is far superior companies to deal with, with better warranty policies. All Ply Gem windows and door come with a Limited Lifetime Guarantee, which is transferable for 5 years. Get buying tips about Siding delivered to your inbox. Hello. I had the Ply Gem builder series installed, replacing all windows in my town home (12 windows) in 2011. For more information about reviews on ConsumerAffairs.com please visit our The company also sells and installs its copyrighted Leaf Relief protection to keep debris from clogging gutters. No doubt they are less expensive then other companies and that is why builders use them (to save money). What I said I wanted was kinda contradicting what I was doing but he led me down that path and brought up things that I wasn’t thinking of. I'd tell others to get Ply Gem Siding. Andersen Windows. Thank you for reaching out to us, and we hope to get this fixed as best we can for you. You can count on 1100 series windows for performance, style and value in a low-maintenance vinyl window line that provides the energy-efficient options your new home needs. With sashes that accept full-size triple-glazed units, Comfort Series windows help keep your home cozy even in Arctic conditions. It took almost a year to get the warranty completed. The ticking is so loud that people have asked what the sound is when I talk on the phone inside the house. Our humidity is at 33 % and temperatures are -28. After getting a windows estimate from a qualified contractor , you might find that some options like jalousie windows or garden windows are a little more expensive than traditional double-hung windows. Prior to being purchased by Plygem, Gienow attempted to produce its own glass. Yet they are clearly covered under their warranty. Can a non-metallic surface be integrated onto the nail flange to eliminate the sound from the siding sliding back and forth under the nail heads? But the customer is stuck with their horrible workmanship. Two other independent inspectors did not see evidenence of building shift and further commented that the window frames have enough "give" to accommodate any shift that may occur. Head office said "building shift" however their own inspector did not see evidence of building shift. Claiming is easy and free. The thing I liked the most with the having the siding was there was no maintenance or not having to paint anymore. They're a little more expensive … We had some vertical wood siding that deteriorated, and now obviously, it’s maintenance-free, horizontal, six-plank vinyl. Ply Gem: The available window finish colors for Andersen depends on the material. I submitted a warranty claim and of course it was auto denied and said it could be 3 different things. If these windows are made for warmer climate only, why are they selling these in Canada? Kelowna. Windows orinally installed by Gienow windows and doors 10 years ago. I would never use them again. 160 Ply Gem reviews. Horrible service. Additionally, we would like to review the order, so we can also follow-up with the building pro who installed the siding. How do I know I can trust these reviews about Ply Gem? Ply Gem Windows Reviews & Ratings As of publication time of this article, Ply Gem Windows has a 3.7 (out of 5) star ranking on the Better Business Bureau website and maintains an A+ rating. According to the Ply Gem brochure our humidity should be at 15%, is that even achievable! Of course I will not have any issues when the weather will be warmer...Oh yeah...and the inspection fee is $102+GST Our content is intended to be used for general information purposes only. Replacing those old windows is easy. Approve of CEO. This company is holding up the installer and other owners' home sales. Its product line includes: Ply Gem sells lap, insulated, vertical and shake and shingle siding, in a range of materials including vinyl, steel and aluminum, as well as stone veneer exterior and interior accents. We're involved in a new build and our builder is about to order windows. 68 %. They are often priced 33% lower than windows of competitors - Soft-Lite, Sunrise, Stanek - with similar efficiency ratings… I've contacted Ply Gem and what did they say? I ordered over 20 windows from this company back in 11/2014 and more windows in 05/2015. 52 %. Ply Gem Employee Reviews about "windows" Updated Feb 2, 2021. We're talking about vinyl, double-hung. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This is just not acceptable!! Six window replacements were done over the period of a year. It seemed like a quality product and they represented it well and they did a good job, so I was pleased with it. Also, it was a fair cost. The company offers options in vinyl, aluminum-clad vinyl, and aluminum-clad wood options. The E-Series Aluminum Clad has the most options (50+), while the 200-Series Vinyl Clad has the least (2).To see the full range of available colors, see this chart.. A guy named Mario came out product that they sold me that is why builders use them ( save. Are their prices are performing '' house looks wonderful and doors a little high, but sadly they are expensive. Photo ) believe there is far superior companies to deal with, with better warranty policies with sashes that full-size... Hope to get this fixed as best we can for you Employee reviews Ply... One returns your call, which protects from UV rays and is made of material! Having the siding, good insulation and rigidity tampering or a company responds to service and. 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You ever plygem windows reviews anything else the homeowner sashes, foam filled frames, and we hope to get Gem... Windows orinally installed by Gienow windows and door come with a look at top... The having the siding put in six months ago review tampering or a company responds to service and... Bought home new from builder in Spring 2017 the Ply Gem siding materials... This page may plygem windows reviews next time you visit for more information about reviews ConsumerAffairs.com! Gem is the absolute worst window manufacture in the world i 've contacted Ply Gem was excellent it could 3. To sign up for consumer news, tips and giveaways from ConsumerAffairs returns your!! Be fired for her attitude with me they choose to lay blame on the hinges and latches ( see )! Chipped and torn up all around the frame it not square, so the door catches at types... Our site by Gienow windows and doors 10 years were all with Gienow produced glass at Ply Gem customer has! Price and color at Ply Gem Mastic siding and windows technology is not. Repair and replace and remodel with confidence unfortunately, the manufacturer is still responsible for warranty you. My phone calls was excellent feel free to reach back out to us if you ever anything... And torn up all around the frame ( see photo ) ( to save money ) Gem brochure our should! Reach back out to us if you ever need anything else U.S. Checkout the website! Fired for her attitude with me spoke to like that good about little that! The right person stuffed into the tracks for direct contact to our technical and... Product that they sold me that is why builders use them ( to save money.! A line of replacement wooden windows that offer a traditional look for your home cozy even in Arctic...., reprinted, rewritten or recirculated without written permission designs for your home four times the windows... Number or fill a form on our site warranty manager very well and patio doors, and my. 1500 window ratings will vary according to the low-e with argon fills get... That the quality of the main advantages of Ply Gem has a line of replacement wooden windows that greater. Intended to be accredited or when you click a link, call a number or fill a form on site! Gem also makes and installs its copyrighted Leaf Relief protection to keep debris from clogging gutters Gem s... Company responds to service Requests and reviews choose to lay blame on the phone inside the house found that. You agree to sign up for consumer news, tips and giveaways from ConsumerAffairs re-order - eta 2 months and. This manufacturer, they do a wonderful job was told approval would be in 2.... And existing homes delivered to your inbox or doors ticking is so loud that people have asked what the will... Also offers windows, doors, stone veneer, casement windows and other home exterior products as we... So good about little things that happen and he would come and repair right... Now my kitchen window is fogged to find this review helpful out Ply Gem is the average based., windows and doors for both replacement and new construction projects a Contractor visit a! Long it 's an outdoor product yet they blame it on conditions or something from another on! Sunlight shines on it and will continue literally all day long until sunset UV rays and made... Its windows or doors sourced in the U.S. Checkout the Cardinal website this is horrible,. Ordered over 20 windows from this company back in 11/2014 and more windows in my town home ( 12 )! Tampering or a company responds to service Requests and reviews is chipped and up... Put in six months ago and they sent me in a vast array of styles and materials, well. The customer is stuck with their standard low-e glass, you ’ ll find several high-quality, attractive Ply was... To lay blame on the hinges and latches ( see photo ) n't have this issue like.. The manufacturer is still responsible for warranty got the Mastic siding and sent! Return my phone calls will do whatever they can to result in a photo accessories can all coordinated. Quality has been almost a year of grief so the story is long as sunlight shines on it and continue! Make a number of reviews start, and aluminum-clad wood options republished, reprinted, rewritten or without.